Contact Information

Customer Support

For questions about sizing, products, delivery or returns, contact Valtvero:

Email: support@valtvero.com
WhatsApp: +86 15363429612
Contact form: Contact Valtvero

For order enquiries, include your order number and the email address used at checkout.

Business Contact Address

Valtvero
Flat/Rm 511, 5/F, Ming Sang Industrial Building
19–21 Hing Yip Street, Kwun Tong
Kowloon, Hong Kong

This is our business contact address, not the address for returning footwear.

Return Requests

To request a return, email us with your order number and the item you wish to return. We will provide the appropriate return address and shipping instructions.

Please review our Return & Refund Policy before sending a parcel.